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India's Premium BPO Partner

Your Growth. Our Priority.

We transform customer conversations into business results — through calling, chat, email & next-gen CRM solutions. Built for brands that demand excellence.

Active Clients
100+
Across India
CSAT Score
96%
Avg. satisfaction
Calls Daily
10K+
& growing
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10K+Daily Conversations
96%Client Satisfaction
100+Enterprise Clients
30%Avg. Cost Reduction
7 DaysGo Live Time
15+Industries Served
24/7Support Coverage
10K+Daily Conversations
96%Client Satisfaction
100+Enterprise Clients
30%Avg. Cost Reduction
7 DaysGo Live Time
15+Industries Served
24/7Support Coverage

Industries We Power — Across India

E-Commerce Giants
Quick Commerce
Food Delivery Platforms
Life Insurance
Digital Payments
UPI & Fintech Apps
OTT Platforms
Streaming Services
Last-Mile Logistics
Fashion & Lifestyle
D2C Brands
E-Commerce Giants
Quick Commerce
Food Delivery Platforms
Life Insurance
Digital Payments
UPI & Fintech Apps
OTT Platforms
Streaming Services
Last-Mile Logistics
Fashion & Lifestyle
D2C Brands
Logistics & Supply Chain
Beauty & Wellness
Cab & Mobility Apps
Private Banking
NBFCs & Lending
Stock Broking Platforms
EdTech Platforms
HealthTech
Real Estate
Travel & Hospitality
General Insurance
Logistics & Supply Chain
Beauty & Wellness
Cab & Mobility Apps
Private Banking
NBFCs & Lending
Stock Broking Platforms
EdTech Platforms
HealthTech
Real Estate
Travel & Hospitality
General Insurance

End-to-End Customer
Support Excellence

From the first call to final resolution — we own every touchpoint so your customers never feel unheard.

💬
Chat & Email Support
Real-time chat and email handling across all platforms. Lightning-fast response times that keep customers loyal.
Omnichannel
🛠️
Custom CRM Development
Proprietary CRM built for your exact workflow. No generic software — a system that mirrors how you think and operate.
Tech-First
📊
Analytics & Reporting
Real-time dashboards showing every metric that matters. Know your CSAT, FCR, AHT, and conversion rates at a glance.
Data-Driven
👥
Workforce & Hiring
We build and manage your support team from the ground up — recruiting, training, quality control, and scaling on demand.
Full Managed
🌐
Multilingual Support
Hindi, English, Bengali, Tamil, Telugu and more — we speak your customer's language, wherever they are in India.
Pan-India

From Brief to
Live in 7 Days

A battle-tested process that eliminates guesswork and delivers results from day one.

01
Deep Requirement Understanding
We don't just take a brief — we immerse ourselves in your business. Your workflows, your tone, your customers. Our solutions engineers ask the hard questions others don't.
02
Custom Solution Design
Every engagement is architected from scratch. We design your call flows, chat scripts, CRM structure, and escalation paths tailored precisely to your business.
03
Agent Selection & Training
We recruit from the top 5% of candidates, then put them through rigorous product training on your specific business — so they sound like your in-house team from day one.
04
Go Live & Monitor
We deploy with real-time monitoring from hour one. QA, live listening, and instant feedback loops ensure quality never dips below your expectations.
05
Optimize & Scale
Continuous improvement driven by data. We optimize scripts, retrain agents, and scale your team up or down — all without disrupting operations.

Numbers That
Speak Louder

Real outcomes for real businesses. No vanity metrics — just the growth that matters to our clients.

P. Preet Consultancy Consulting
40%
Lead Conversion ↑
3x
Response Speed
Navyaas transformed how we handle client calls. Their team felt like our own from week one — professional, reliable, and always on target.
E-Commerce Brand Retail / D2C
30%
Cost Reduced
96%
CSAT Achieved
From chaotic support tickets to a seamless system — the difference was night and day within the first month of going live.
Logistics Partner Supply Chain
5x
Outreach Scale
89%
Connectivity Rate
We needed to scale fast without sacrificing quality. Navyaas delivered both — and they did it faster than we expected.
Insurance Firm BFSI
82%
Renewal Rate ↑
50%
CAC Reduction
Their agents understood the sensitivity of financial conversations. Empathy + professionalism at a scale we couldn't build in-house.

We Serve Every
Sector That Matters

Whether you're a quick commerce giant or a fintech startup — we have the domain expertise to serve you right.

🛒
E-Commerce & D2C
Order support, returns, delivery tracking, and customer reactivation at scale.
🚚
Logistics
NDR management, address refinement, delivery confirmation, and rider support.
🏦
Finance & Banking
Loan qualification, EMI reminders, account activation, and KYC support.
🛡️
Insurance
Policy renewals, claim support, lead qualification, and outbound sales calls.
🎬
OTT & Entertainment
Subscription support, freemium conversion, and content-related queries.
🎓
Education & EdTech
Lead nurturing, demo booking, enrollment support, and student engagement.
🏥
Healthcare
Appointment booking, lab report queries, patient follow-ups, and escalations.
🌍
International BPO
US, UK, and APAC markets — native-fluency agents for global support needs.

One Partner.
Zero Headaches.

❌ Before Navyaas
😰Multiple vendors, zero accountability
😰Inconsistent agent quality, high churn
😰Slow onboarding — weeks to go live
😰No real-time visibility or reporting
😰Generic scripts that don't convert
😰High cost per ticket, hidden charges
😰No CRM integration, data silos
NAVYAAS
✅ After Navyaas
🚀Single partner, full ownership of outcomes
🚀Top-trained agents, consistent excellence
🚀Live in 7 days, no disruption
🚀Live dashboards, real-time CSAT tracking
🚀Custom scripts engineered to convert
🚀Transparent pricing, skin in the game
🚀Custom CRM, seamless data flow

Transparent Pricing.
Skin in the Game.

We succeed when you succeed. Our pricing is built around your outcomes, not our margins.

Starter
Custom / month
Perfect for growing businesses looking to outsource their first support function.
Dedicated calling agents
Chat & email support
Basic reporting dashboard
7-day onboarding
Hindi + English support
Get a Quote →
Enterprise
Custom / month
White-glove service for brands that demand nothing less than perfection.
Everything in Growth
Full BPO floor management
Real-time escalation protocols
24/7 coverage, all channels
SLA guarantees
Dedicated CXO reporting
Talk to Us →

Our Clients
Say It Best

★★★★★

Navyaas brought professionalism we didn't know was possible at this price point. Their team genuinely cares about our customers as much as we do.

PP
P. Preet Consultancy
Consulting Partner
★★★★★

The CRM they built for us is better than tools we paid lakhs for. The customization and speed of delivery were genuinely shocking — in the best way.

RC
Retail Client
Head of Operations
★★★★★

We went from 200 unresolved tickets daily to near-zero backlog in 3 weeks. If you're still managing support in-house, you're leaving money on the table.

EC
E-Commerce Brand
VP Customer Experience

Common Questions

Everything you need to know before partnering with Navyaas.

How quickly can Navyaas go live for my brand? +
We typically go live within 7 business days. This includes agent training, CRM setup, call scripting, and quality checks — all handled by our team.
What industries do you specialise in? +
We serve E-Commerce, Logistics, BFSI, Insurance, OTT & Entertainment, and EdTech — with dedicated agent teams trained per vertical for best results.
Do you provide a custom CRM or use existing tools? +
Both. We can integrate with your existing CRM (Salesforce, Zoho, Freshdesk) or build a fully custom CRM tailored to your workflow — included in Growth & Enterprise plans.
What languages do your agents support? +
Our agents are fluent in Hindi, English, Bengali, Bhojpuri, Marathi, Tamil, and more. Multilingual support across 5+ languages is available on Growth & Enterprise plans.
Is there a minimum contract period? +
Our Starter plan has no lock-in — month-to-month billing. Growth and Enterprise plans are billed quarterly with flexible renewal terms.
How do you ensure quality of calls and chats? +
We use a multi-layer QA system: live call monitoring, weekly audits, CSAT surveys after every interaction, and a dedicated QA manager on Enterprise plans.
What is your pricing model? +
We offer per-agent monthly pricing, per-interaction pricing, and hybrid models. Our Starter plan begins at a fixed monthly retainer. Contact us for a custom quote.
Can I scale up or down based on season? +
Absolutely. Navyaas is built for flexibility. You can scale your agent count up during peak seasons (like Diwali or sale events) and scale down without penalty.

Ready to Transform
Your Customer Experience?

Join 100+ brands who trust Navyaas to deliver exceptional customer support — every single day.

💬 Chat with us on WhatsApp
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Navyaas Support
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